Return & Refund Policy

At Hask Kuwait, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

Returns

To be eligible for a return:

• The item must be unused, unopened, and in the same condition that you received it.

• It must be in the original packaging.

• You must request a return within 7 days of receiving your order.

Please note, we do not accept returns for:

• Used or opened products

• Items purchased on sale or through promotional offers

• Personal care products that have been unsealed

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

• The refund will be processed to your original method of payment within 5 to 7 business days.

• Shipping charges are non-refundable.

Exchanges

We only replace items if they are defective or damaged upon delivery. To request an exchange, you must contact us within 48 hours of receiving the item and provide photo evidence of the damage.

Order Cancellations

Orders can only be cancelled within 1 hour of being placed. After that, we begin processing and cannot guarantee cancellation.

How to Request a Return

To start a return or report a damaged item, please contact us with your order number and the reason for your request:

• Email: info@hask-kuwait.com

• WhatsApp: +965 9744 3002

We will respond with return instructions and the address where the item should be sent.

Customer Support

Our team is available Sunday to Thursday, 9:00 AM to 5:00 PM (Kuwait local time), to assist you with any questions or concerns.